Customers:
Generali General Insurance
Generali Direct
Customer Portal
Generali Life Insurance
MyGenerali
Agents:
Omni AG
Customer Service
Mon to Fri 8.30am to 5.30pm (excluding public holidays)
WhatsApp
Claim document submission
Complaints/ Feedback
[email protected]Life Insurance Hotline (one number for all services)
Operating Hours
Mon to Thu: 8.30am-5.30pm, Fri: 8.30am-5.00pm (excluding public holiday)
24/7 Hospitalization Hotline
Payment mode
1 Credit Card Payment Authorisation
2 JomPAY (not applicable for eMedic/ eLife policy holders)
3 Electronic Payment (INTERNET)
4 Over the Counter - MAYBANK or BSN
5 Bank Auto Debit Arrangement
6 Branch Office Counter
7 Mail
Bank Negara Guideline
Service Guide
Agency
Service Guide - EN (PDF - 317 KB)Service Guide - EN (PDF - 317 KB)Service Guide - BM (PDF - 318 KB)Service Guide - BM (PDF - 318 KB)Bancassurance
Service Guide - EN (PDF - 317 KB)Service Guide - EN (PDF - 317 KB)Service Guide - BM (PDF - 318 KB)Service Guide - BM (PDF - 318 KB)Anti-corruption Policy Statement
Generali Insurance Malaysia Berhad
Health Insurance
Guarantee Letter for Hospitalization
(Hospital & Surgical Insurance)
(International Exclusive)
Guarantee Letter for Outpatient Specialist Visit
(Clinical or Outpatient Insurance)
Personal Accident
(SmartPA, SmartPA Easy)
(SmartPA Enhanced)
Operating Hours
24 Hours / 7 days a week
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Generali Insurance Malaysia Berhad
Motor Roadside Assistance
Operating Hours
24 Hours / 7 Days a week
Customer Portal
Access the service via the website
Access the service via the Generali MY mobile app
Generali Insurance Malaysia Berhad
Travel Assistance
Operating Hours
24 Hours / 7 Days a week
No
Name
1
Accident Claim Form (By Doctor)2
Claimant Statement (Death)3
Claimant Statement (Non-Death)4
Consent Form5
Critical IIlness - Brain and Nerve (By Doctor)6
Critical IIlness - Cancer Claim (By Doctor)7
Critical IIlness - Heart Related (By Doctor)8
Critical IIlness - Other IIlnesses (By Doctor)9
Death Claim - Doctor Statement (By Doctor)10
Medical Claim Form by Doctor11
Terminal illness Form by Doctor12
TPD Claim Form (By Doctor)No
Name
1
Addendum to Injury Questionnaire2
Alcohol Usage Questionnaire3
Asthma Questionnaire By Attending Doctor4
Asthma Questionnaire By Life Assured5
Attending Doctor's Statement6
Back Disorder Questionnaire By Life Assured7
Chest Pain Questionnaire By Life Assured8
Consent for Release of Information9
COVID-19 Exposure Questionnaire10
COVID-19 Questionnaire for Health Care Workers11
Covid-19 Recovery Questionnaire12
Declaration of Good Health13
Diabetes Questionnaire by Attending Doctor14
Diabetes Questionnaire by Life Assured15
Epilepsy Questionnaire by Attending Doctor16
Epilepsy Questionnaire by Life Assured17
Medical Examination of Child For Juvenile Insurance Policy18
Family Doctor's Report19
Gastric Questionnaire by Life Assured20
General Medical Questionnaire By Doctor21
General Medical Information Questionnaire By Life Assured22
Genito-urinary Questionnaire23
Gout Questionnaire By Life Assured24
Growth, Cyst, Lump & Tumor Questionnaire By Life Assured25
Headache and Migraine Questionnaire By Life Assured26
Hypertension Questionnaire By Attending Doctor27
Hypertension Questionnaire by Life Assured28
Injury Questionnaire by Life Assured29
Mental Health Questionnaire By Doctor30
Mental Health Questionnaire By Life Assured31
Statement to Medical Examiner32
Substance Used Questionnaire33
Thyroid questionnaire By Life Assured34
Lifestyle QuestionaireNo
Name
1
Amendment to Proposal Form2
Aviation Questionnaire3
Amendment To Proposal Form (Wealth Saver) LIEN without TPD4
Standalone FATCA Form5
E-Application Authorization Form6
Foreigner Questionnaire7
General Occupation Questionnaire8
Mountaineering & Rock Climbing Questionnaire9
Nominees & Trustees Form10
Oil Rig Questionnaire11
Overseas Travel & Residence Questionnaire12
Skin Scuba Questionnaire13
Military Questionaire14
Standalone Customer Fact Find Form15
Supplementary Form on Beneficial Owner & Common Reporting Standard (CRS)16
Tax Residency Self-Certification Form (Individual)17
Tax Residency Self-Certification Form (Entity)18
Questionnaire on Beneficial Owner19
Payor Details Form20
Amendment to Proposal Form_Acceptance of AAI_Substd for Age Band 1 to 5021
Customer Due Diligence Information Form22
Future Premium Deposit Form23
Waiver of Waiting Period Request form24
Enhanced Information SheetGenerali Insurance Malaysia - Johor Bharu Branch
(+607) 352 7554
Monday to Friday 8.45am - 5.00pm
No. 67, 67A, 69, Jalan Molek 1/29, Taman Molek, 81100 Johor Bahru, Malaysia
Generali Life Insurance Malaysia - Ipoh Branch
No. 7, 7A & 9, Persiaran Greentown 5, Greentown Business Centre, 30450 Ipoh, Perak, Malaysia
Generali Insurance Malaysia - Sandakan Branch
(+6089) 222 173
Monday to Friday 8.30am - 5.30pm
(excluding public holidays)
Lot 9, Block B, Utama Place, Mile 6, North Road, 90000 Sandakan, Sabah.
Generali Insurance Malaysia - Kuching Branch
Lot 4949 (SL9) & 4950 (SL10), Ground & 1st Floor, Newton Business Centre, Jalan Datuk Tawi Sli, 93250 Kuching, Sarawak.
Generali Insurance Malaysia - Kuantan Branch
(+609) 513 3993
Monday to Friday 8.45am - 5.00pm
B-8008, Ground floor, Sri Kuantan Square, Jalan Telok Sisek, 25000 Kuantan, Pahang, Malaysia.
Generali Insurance Malaysia - Kota Bharu Branch
Lot 385, T/Blk 13, Jalan Jambatan Sultan Yahya Petra, Kg. Sireh, 15050 Kota Bharu, Kelantan.
Generali Insurance Malaysia - Klang Branch
28 Jalan Tiara 2A/KU1, Pusat Perniagaan Bandar Baru Klang, 41150 Klang, Selangor.
Generali Insurance Malaysia - Kangar Branch
(+604) 979 3588
Monday to Thursday 9.00am - 5.45pm
Friday 9.00am - 5.15pm
First Floor, No.16, Jalan Kangar Jaya 1, Kangar Jaya, Jalan Tuanku Syed Putra (Jalan Kangar-Alor Setar), 01000 Kangar, Perlis
Generali Insurance Malaysia - Alor Setar Branch
2nd Floor, Unit 5A, No. 55, Bangunan Emum 55, Jalan Gangsa, Kawasan Perusahaan Mergong 2, 05150 Alor Setar, Kedah.
Generali Life Insurance Malaysia Berhad - Sibu Branch
No 85 & 87, Ground & 1st Floor, Jalan Kampong Nyabor, 96000 Sibu, Sarawak
Generali Life Insurance Malaysia Berhad - Seremban Branch
No. 24, Jalan Pusat Komersial Saujana 1, Pusat Komersial Saujana, S2 Heights, 70300 Seremban, Negeri Sembilan.
Generali Life Insurance Malaysia Berhad - Petaling Jaya Branch
42 & 44-G, Jalan SS21/35, Damansara Utama, 47400 Petaling Jaya, Selangor
Generali Life Insurance Malaysia Berhad - Penang Branch
2, Jalan Brown, 10350 George Town, Pulau Pinang
Generali Life Insurance Malaysia Berhad - Melaka Branch
Ground Floor, 61 Jalan Melaka Raya 8, Taman Melaka Raya, 75000 Melaka, Malaysia
Generali Life Insurance Malaysia Berhad - Kuching Branch
Lot 4949 & 4950, Ground Floor, Block 218, Kuching North Land District, 93450 Kuching, Sarawak.
Generali Life Insurance Malaysia Berhad - Kuala Lumpur
HEAD OFFICE (Customer Service Centre) Ground Floor Chulan Tower, No 3 Jalan Conlay, 50450 Kuala Lumpur, Malaysia
Generali Life Insurance Malaysia Berhad - Kota Kinabalu Branch
26-2 (1st Floor), Block D Kepayan Perdana, Commercial Centre, Jalan Lintas, 88200 Kota Kinabalu, Sabah, Malaysia
Generali Life Insurance Malaysia Berhad - JB Branch
No. 69, Jalan Molek 1/29, Taman Molek, 81100 Johor Bahru, Johor
Generali Insurance Malaysia - Teluk Intan Sales Office
NO. 16G, Jalan Intan 4, Bandar Baru Teluk Intan, 36000 Teluk Intan, Perak, Malaysia
Generali Insurance Malaysia - Tawau
089-75 6473
Monday to Thursday 8:30am - 5:15pm;
Friday 8:30am - 4:45pm
TB 281, Tingkat 1, Blok 29, Fajar Komplex, Jalan Haji Karim, Town Extension II, 91000 Tawau, Sabah, Malaysia.
Generali Insurance Malaysia - Subang Jaya Branch
(+603) 5632 7177
Monday to Thursday 8:30am - 5:15pm;
Friday 8:30am - 4:45pm
No 113, Ground Floor, Jalan SS15/5A, 47500 Subang Jaya, Selangor, Malaysia
Generali Insurance Malaysia - Sungai Petani Branch
(+604) 423 8660
Monday to Thursday 8:30am - 5:15pm;
Friday 8:30am - 4:45pm
NO 86, 1st Floor, Jalan Legenda 1, Legenda Heights, 08000 Sungai Petani, Kedah, Malaysia
Generali Insurance Malaysia - Seremban Branch
No. 24, Jalan Pusat Komersial Saujana 1, Pusat Komersial Saujana, S2 Heights, 70300 Seremban, Negeri Sembilan.
Generali Insurance Malaysia - Sibu Branch
No. 85 & 87, ground & 1st floor, Jalan Kampung Nyabor, 96000 Sibu, Sarawak.
Generali Insurance Malaysia - Puchong Branch
(+603) 8079 0901
Monday to Thursday 8:30am - 5:15pm;
Friday 8:30am - 4:45pm
GF-09, IOI Business Park, Persiaran Puchong Jaya Selatan, 47170 Puchong Jaya, Selangor, Malaysia
Generali Insurance Malaysia - Petaling Jaya Branch
No 46B, Jalan SS21/35, Damansara Utama, 47400 Petaling Jaya, Selangor.
Generali Insurance Malaysia - Mentakab Branch
(+609) 277 2008
Monday to Thursday 8:30am - 5:15pm;
Friday 8:30am - 4:45pm
No. 66, 1st Floor, Jalan Orkid, 28400 Mentakab, Pahang, Malaysia
Generali Insurance Malaysia - Penang Branch
2, Jalan Brown, 10350 George Town, Pulau Pinang
Generali Insurance Malaysia - Miri Branch
(+6085) 419 600
Monday to Thursday 8:30am - 5:15pm;
Friday 8:30am - 4:45pm
Lot 582, Ground and First Floors Pelita Commercial Centre Jalan Miri-Pujut, 98000 Miri Sarawak.
Generali Insurance Malaysia - Melaka Branch
Ground Floor, 61 Jalan Melaka Raya 8, Taman Melaka Raya, 75000 Melaka, Malaysia
Generali Insurance Malaysia - Kota Kinabalu Branch
(+6088) 711 821
Monday to Friday 8.45am - 5.00pm
Lot 26-1, 26-2, 27-1, 27-2, Ground Floor & 1st Floor Block D, Kepayan Perdana Commercial Centre, Jalan Lintas, 88200 Kota Kinabalu, Sabah.
Generali Insurance Malaysia - Kuala Terengganu Branch
(+609) 628 5345
Monday to Thursday 8:30am - 5:15pm;
Friday 8:30am - 4:45pm
18-A, Dataran Panji, Panji Curve Business Park, Jalan Panji Alam, 21100 Kuala Terengganu, Terengganu.
Generali Insurance Malaysia - Alor Setar Sales Office
No. 151, 2nd Floor, Kompleks Perniagaan Sultan Abdul Hamid Fasa 2, Persiaran Sultan Abdul Hamid, 05050 Alor Setar, Kedah, Malaysia
Generali Insurance Malaysia
(+603) 2031 7282
Monday to Friday 8.30am - 5.30pm
(excluding public holidays)
Customer Service Centre, Ground Floor, Wisma Boustead, 71 Jalan Raja Chulan, 50200 Kuala Lumpur, Malaysia
Generali Insurance Malaysia - Cheras Branch
(+603) 9130 5788
Monday to Thursday 8:30am - 5:15pm;
Friday 8:30am - 4:45pm
165 & 165-1, Jalan Lancang, Taman Seri Bahtera, 56100 Cheras, Kuala Lumpur, Malaysia
Generali Insurance Malaysia - Ipoh Branch
(+605) 253 7078
Monday to Friday 8.45am - 5.00pm
(excluding public holidays)
No. 7, 7A & 9, Persiaran Greentown 5, Greentown Business Centre, 30450 Ipoh, Perak, Malaysia
Generali Insurance Malaysia - Bukit Mertajam Branch
(+604) 530 6308
Monday to Thursday 8:30am - 5:15pm;
Friday 8:30am - 4:45pm
2996 Jalan Maju, Taman Sri Maju, 14000 Bukit Mertajam, Penang, Malaysia
Generali Insurance Malaysia - Batu Pahat Branch
35, Ground Floor, Jalan Flora Utama 5, Taman Flora Utama, 83000 Batu Pahat, Johor, Malaysia
AVISENA WOMEN’S & CHILDREN’S HOSPITAL
NO. 3, JALAN PERDAGANGAN 14/4, SEKSYEN 14, 40000, SHAH ALAM, SELANGOR
Alpha Specialist Centre (Day Care)
No. 25-31, Jalan PJU 5/6, Dataran Sunway, Kota Damansara, 47810 Petaling Jaya, Selangor
Amanjaya Specialist Centre
No. 1, Lorong BLM 1/10, Bandar Laguna Merbok, 08000 Sungai Petani, Kedah
Anson Bay Medical Centre
Lot 992, Batu 3 ??, Jalan Maharaja Lela, 36000 Teluk Intan, Perak
Ara Damansara Medical Centre (Pay & File for Smart SME Plus)
Lot 2, Jalan Lapangan Terbang Subang, Seksyen U2, 40150 Shah Alam, Selangor
Avisena Specialist Hospital (Formely known DEMC Specialist Hospital)
4, Jalan Ikhtisas, Seksyen 14, 40000 Shah Alam,Selangor
BP Specialist Centre - Taman Megah
79, Jalan SS 23/15, Taman SEA, 47400 Petaling Jaya, Selangor
Bintulu Medical Centre
Lot 609, Block 31, Kemena Land District, 97000 Bintulu, Sarawak
Borneo Medical Centre
Lot 10992, Sec 64, KTLD, Jalan Tun Jugah, 93350 Kuching, Sarawak
Borneo Medical Centre (Miri)
Lot 1959, Block 10, MCLD, Jalan Cahaya Off Jalan Miri-Bintulu, 98000, Miri, SARAWAK
CENTRE FOR GI & LIVER DISEASES (CENGILD)
UNIT 2-3 & 2-4, NEXUS @ BANGSAR SOUTH NO. 7, JALAN KERINCHI, 59200, KUALA LUMPUR
COLUMBIA ASIA HOSPITAL - CHERAS
LOT 33107, JALAN SUAKASIH, 43200, CHERAS, SELANGOR
COLUMBIA ASIA HOSPITAL - ISKANDAR PUTERI
PERSIARAN AFIAT, TAMAN KESIHATAN AFIAT, 79250, NUSAJAYA, JOHOR
Cardiac Vascular Sentral Kuala Lumpur
Jalan Stesen Sentral 5, Kuala Lumpur Sentral, 50470 Kuala Lumpur
Columbia Asia Hospital - Bintulu
Lot 3582, Block 26, Jalan Tan Sri Ikhwan, Kemena Land District, Tanjung Kidurong, 97000 Bintulu, Sarawak
Columbia Asia Hospital - Bukit Rimau
3, Persiaran Anggerik Eria, Bukit Rimau, Seksyen 32, 40460 Shah Alam, Selangor
ALTY ORTHOPAEDIC HOSPITAL
Menara ALTY, 187, Jalan Ampang, Taman U Thant, 50450 Kuala Lumpur
AVISENA Women's & Children's Specialist Hospital
No 3, Jalan Perdagangan 14/4, Seksyen 14, 40000 Shah Alam, Selangor
Acc@Evesuite Medical Centre
No G-1-01, Evesuite, Ara Damansara, Jalan PJU 1A/41, Ara Damansara, 47301 Petaling Jaya, Selangor
Amanjaya Specialist Centre
No. 1, Lorong BLM 1/10, Bandar Laguna Merbok, 08000 Sungai Petani, Kedah
Andorra Women and Children Hospital
19, Jalan Utama Suria Tropika 1, Taman Suria Tropika, 43300 Seri Kembangan, Selangor
Anson Bay Medical Centre
Lot 992, Batu 3 ??, Jalan Maharaja Lela, 36000 Teluk Intan, Perak
Ara Damansara Medical Centre (Pay & File for Smart SME Plus)
Lot 2, Jalan Lapangan Terbang Subang, Seksyen U2, 40150 Shah Alam, Selangor
AL-ISLAM SPECIALIST HOSPITAL
85 JALAN RAJA ABDULLAH KAMPUNG BARU 50300
ALTY ORTHOPAEDIC HOSPITAL
Menara ALTY, 187, Jalan Ampang, Taman U Thant, 50450 Kuala Lumpur
AN-NUR SPECIALIST HOSPITAL
JALAN GERBANG WAWASAN 1 SEKSYEN 15 43650 BANDAR BARU BANGI
ARA DAMANSARA MEDICAL CENTRE SDN BHD
LOT 2, JALAN LAPANGAN TERBANG SUBANG, SEKSYEN U2, 40150
ASIA RENAL CARE (KL) SDN BHD - KL
25, JALAN TAIPING OFF JALAN PAHANG
AVISENA SPECIALIST HOSPITAL ( fka DEMC SPECIALIST HOSPITAL )
NO 4, JALAN IKHTISAS, SEKSYEN 14, SHAH ALAM, 40100
AVISENA Women's & Children's Specialist Hospital
No 3, Jalan Perdagangan 14/4, Seksyen 14, 40000 Shah Alam, Selangor
Acc@Evesuite Medical Centre
No G-1-01, Evesuite, Ara Damansara, Jalan PJU 1A/41, Ara Damansara, 47301 Petaling Jaya, Selangor
AL-ISLAM SPECIALIST HOSPITAL
85 JALAN RAJA ABDULLAH KAMPUNG BARU 50300
AN-NUR SPECIALIST HOSPITAL
JALAN GERBANG WAWASAN 1 SEKSYEN 15 43650 BANDAR BARU BANGI
Alpha Specialist Centre (Day Care)
No. 25-31, Jalan PJU 5/6, Dataran Sunway, Kota Damansara, 47810 Petaling Jaya, Selangor
Amanjaya Specialist Centre
No. 1, Lorong BLM 1/10, Bandar Laguna Merbok, 08000 Sungai Petani, Kedah
Anson Bay Medical Centre
Lot 992, Batu 3 ??, Jalan Maharaja Lela, 36000 Teluk Intan, Perak
Ara Damansara Medical Centre (Pay & File for Smart SME Plus)
Lot 2, Jalan Lapangan Terbang Subang, Seksyen U2, 40150 Shah Alam, Selangor
AS LEAN HUAT AUTO REPAIR & TRADING SDN BHD
LOT 1562 BATU 4 1/4, JALAN SIMPANG EMPAT, 05400 ALOR SETAR KEDAH
ATCORD SPRAY PAINTING SDN BHD
NO 204, LORONG PERAK 8, MERGONG IND. EST. 2, 05150 ALOR SETAR, KEDAH.
AUTO CARRIAGE RESOURCES SDN BHD
PT 300 JALAN PJS 11/26 PERSIARAN LAGOON SELATAN BANDAR SUNWAY SS13, 47500 SUBANG JAYA SELANGOR
BAN HENG DISTRICT AUTOMOBILE SERVICE SDN.BHD.
LOT 1801 BLOCK 71 KCLD 30, KANG CHENG LIGHT INDUSTRIAL ESTATE JALAN KUAP, 10TH MILES PENRISSEN ROAD, 93250 KUCHING SARAWAK
BENGKEL AH KWAN SDN BHD
JALAN KG MARAKAU KM1 1/2 RANAU-SANDAKAN, P.O.BOX 929, 89308 SABAH
BENGKEL CHIN HO SDN BHD
LOT 11536, PERSIARAN EHSAN 1, TAMAN IMPIAN EHSAN, 43000 KAJANG, SELANGOR.
BENGKEL KERETA BAHAGIA SDN BHD
LOT 353 LORONG 3 JALAN SEMABA 5TH MILES PENRISSEN ROAD, 93250, KUCHING, SARAWAK
BENGKEL KERETA CHOP BERSATU SDN BHD
NO 690-C JALAN BESAR SASARAN 45800 JERAM SELANGOR
AMPANG AUTO WINDSCREEN SDN BHD
NO 40 & 40-1 JALAN AWF 3, AMPANG WATERFRONT 68000 AMPANG, Selangor
ARCTIC FILM SOLUTIONS SDN BHD
77, JALAN RAMIN 1, BANDAR BOTANIC, 41200 KLANG, Selangor
AS AUTO GLASS WORLD SPECIALIST
NO. 62G, JALAN PRIMA SAUJANA 1/1A, TAMAN PRIMA SAUJANA, 43000 KAJANG, Selangor
AUTO GLASS MEDIC CENTRE (S.ISKANDAR)
NO 142 GR , PRSN SIBC 9 , SERI ISKNADAR BUSINESS CENTRE ,32610 SERI ISKANDAR ,Perak.
AUTO GLASS MEDIC CENTRE (SITIAWAN)
LOT 13819, JALAN LUMUT, TAMAN SRI JAYA, 32000 SITIAWAN, Perak
AUTO WINDSHIELDS SDN BHD (PUCHONG)
NO. 9, KOMPLEKS LETAK KERETA, PERSIARAN PUTERI 1, BANDAR PUTERI, 47100 PUCHONG, Selangor
AUTO WINDSHIELDS SDN BHD (SKUDAI)
NO 4, JALAN BESTARI 14 MUTIARA RINI 81300 SKUDAI Johor
AUTOTINT AUTO GLASSES SPECIALIST
NO.103, GROUND FLOOR, JALAN SBC1, TAMAN SRI BATU CAVES, 68100 BATU CAVES, Selangor
BEST AUTO WINDSCREEN (PUCHONG) SDN BHD
BLOCK B-G-01, KOMPLEKS SURIA KINRARA, PERSIARAN KINRARA SEK 3, TAMAN KINRARA SEK 3, 47100 PUCHONG, Selangor.
