Motor Insurance Claim

Important: You must make a police report within 24 hours

Notify us of the incident:
‍Email: [email protected]
Tel: 03-2170 8282 (Mon-Fri, 9am – 5am.)

Within 24hours after your theft notification, our claims handler will call or email you to request for the documents (See our documents required list).  We will arrange for an interview with you or appoint an adjuster to investigate the loss.

Upon submission of complete documents, we shall process your claim and offer will be made to you (subject to the terms and conditions of the policy) within 180 days from the date of notification.

We will make payment to you or the hire purchase company (if there is an outstanding loan)within 14 days of your acceptance of the offer together with the completion of documentation. 

Call Roadside Assistance  1800 88-1033 (AAGI) , 1800 22-2262 (MPI Generali) for help​

Take pictures of the scenes of the accident and damages to your vehicle and other vehicles(s) involved. Remember to obtain relevant information on the other vehicle(s) involved or witness(es) for the accident.

Our tow truck will take you to the nearest Generali Authorised Partner Repairer.
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Provide all required documents to Generali Partner Repairer and they will assist you to submit your Own Damage claim to us.

Adjuster or surveyor will be appointed to survey the damage to your vehicle (if required). You claim will be approved within 7 working days upon receipt of all required documents.

Refer to “Own Damage” process and documents required

You can either claim based on the CART (Compensation Assessed Repair Time) or car rental from a licensed car company for the indicated number of days required to fix your car (stated in the adjuster’s report).

Prepare Loss of Use letter to claim against the third party’s insurer (this must be supported by the Police Investigation result to indicate that the fault is not yours)

Entitlement for Loss of Use claim is based on the adjuster’s report only for the total number of days required to repair your vehicle. Waiting time for approval, ordering spare parts, etc., are not claimable

Submit your Loss of Use letter with the supporting documents to the third party’s insurer

Important: You must make a police report within 24 hours

Notify us of the incident:
‍Email:[email protected]
Tel:03-2170 8282(Mon-Fri, 9am – 5am.)

Our claims handler will communicate with you to request for the required documents. (see our docs required list)